Customer Stories

Building an organization design Center of Excellence

Global retail giant establishes an organizational design capability to align hundreds of thousands of positions with strategic priorities.

Industry:

Retail Conglomerate

Use Cases:

Organizational Design

Org Transformation

Strategic Workforce Planning

Number of Employees:

200,000+

Key Stakeholders

HRBP

At a Glance

A Fortune 100 global retail business partnered with Agentnoon to create an Organization Design Center of Excellence (CoE), equipping their teams with advanced tools and capabilities to align their 200,000+ employees with strategic goals. This initiative enhanced agility, standardized processes, and enabled effective workforce planning across their global operations.

Agentnoon worked closely with the customer to implement key features, including the ability to stand up projects within the platform with robust access controls. This ensured project-specific access, allowing teams to model only the relevant parts of the business while maintaining data security. Additionally, Agentnoon delivered tailored training materials and conducted comprehensive workshops on organizational design and the platform’s capabilities, ensuring wide-scale adoption and skill-building across teams.

As a design partner, Agentnoon collaborated with the company to develop new functionality, including position-based org modeling and advanced visualizations, further enhancing the platform’s capabilities to meet the unique needs of a complex, global organization.
The Organization Design CoE now serves as the cornerstone of the company’s workforce transformation, enabling them to manage ongoing organizational design projects, align their workforce with strategic goals, and drive sustained operational efficiency.

Objectives

Agentnoon partnered with the customer to establish an Organization Design Center of Excellence to standardize and scale organizational design processes across a global workforce of over 200,000 employees. The platform enabled secure project-specific modeling with robust access controls to maintain data confidentiality while fostering collaboration. Training sessions and workshops were delivered to upskill teams on organizational design principles and the advanced capabilities of Agentnoon. Agentnoon also collaborated with the customer to develop tailored platform functionalities, such as position-based organizational modeling and enhanced visualizations, to meet unique business needs. These efforts aimed to build a scalable, repeatable process for managing ongoing organizational transformations.

Results

Agentnoon introduced project-specific access controls, allowing secure project creation with robust permissions to safeguard sensitive data while supporting collaboration. Comprehensive training materials and workshops were developed to equip teams with expertise in organizational design and the use of Agentnoon’s advanced tools. New features, including position-based organizational modeling and enhanced visualizations, were co-created with the customer to align with their specific requirements. The Organization Design Center of Excellence implemented standardized processes and tools to align over 200,000 employees with strategic objectives. These efforts established repeatable methodologies for driving ongoing workforce transformations and data-driven workforce planning at scale.