Customer Stories
Driving operating model efficiency with
activity analysis
APAC federal government entity uses Agentnoon to optimize business processes and streamline role allocations.
Industry:
Federal Agency
Use Cases:
Organizational Design
Activity Analysis
Operating Model
Number of Employees:
5000+
Key Stakeholders
Office of COO
At a Glance
A federal government entity in the APAC region partnered with Agentnoon to improve operational efficiency by gaining deeper insights into their workforce activities. The goal was to map out business processes, analyze activity value, and optimize role allocations for a streamlined operating model.
Using Agentnoon’s Activity Analysis feature, the organization quickly collected data on how employees spent their time, identifying the split between value-add and non-value-add activities. The platform enabled the visualization of activity maps, categorization of activities, and assessment of the cost associated with each activity.
With this data, the organization used Agentnoon to model what-if scenarios, exploring how reallocation of roles and activities could improve efficiency and reduce costs. These insights empowered them to make data-driven decisions that optimized their operating model and aligned workforce efforts with strategic priorities.
Objectives
Agentnoon supported the customer in mapping out business processes to understand how employees allocate their time across various activities. The platform enabled the identification and categorization of value-add and non-value-add activities, focusing on their cost and overall impact. Detailed activity maps were created to visualize workforce distribution and role alignment, providing a clear view of operational efficiency. Scenario modeling tools were used to explore optimized role allocations and streamlined workflows, helping the customer evaluate potential improvements. These efforts aimed to build a data-driven strategy to enhance operational efficiency and reduce costs associated with non-value-add activities.
Results
Agentnoon’s activity analysis feature collected data on how employees spent their time and categorized activities into value-add and non-value-add, enabling actionable insights. Detailed visualizations were created through activity maps to assess workforce distribution and calculate the cost associated with each activity. Scenario modeling capabilities allowed the customer to explore the impact of reallocating activities and redesigning roles to streamline workflows. By leveraging these insights, the customer optimized their operating model, reducing non-value-add activities and aligning workforce efforts with strategic objectives to improve overall efficiency.